Experiencing a tire puncture during a rental can be inconvenient, but understanding how to handle the situation can make the process smoother and less stressful. Here is what you need to do if you encounter a tire puncture while renting a car through GoMore.

Immediate steps to take

1. Safety first:

   • Pull over safely. Ensure you are well away from traffic and on a stable, flat surface.
   • Turn on your hazard lights to alert other drivers.

2. Check for a spare tire and tools:

   • Locate the spare tire, jack, and lug wrench. These are typically found in the trunk under the floor mat or in a side compartment.
   • If the car is equipped with run-flat tires or a tire repair kit, these can be used as temporary solutions.

3. Changing the tire:

   • If you are comfortable and it is safe to do so, change the tire. Follow the vehicle’s manual for instructions on how to replace the punctured tire with the spare.
   • Ensure the spare tire is properly inflated and secured before driving.
   • Remember to inform the car owner about the puncture and bring the punctured tire with you.

4. If you cannot change the tire:

   • Contact roadside assistance. Information about roadside services included with your rental can be found in your rental booking or directly within the GoMore app under the help section.

Informing the car owner

• Contact the owner: As soon as possible, inform the car owner about the puncture and how it was handled. Use the GoMore messaging system for this communication.

Determining responsibility for the puncture

• Assessment of cause: It is important to determine whether the puncture was caused by regular wear and tear or by your driving of the car, such as driving over an object.

• Wear and tear: If the puncture is due to wear and tear, the owner bears the responsibility as this type of damage could happen regardless of your actions.

• Renter’s driving: If the puncture is a result of your driving, such as hitting a curb or debris, then you are responsible for covering the repair or replacement costs.

Tips to avoid tire punctures

• Inspect tires before starting your rental: Check for adequate tread depth and any visible signs of wear or damage.

• Avoid hazardous roads: Be cautious of roads with potholes, debris, or sharp objects that can increase the risk of a puncture.

• Drive carefully: Avoid speeding and harsh driving behaviours that can lead to tire damage.

In sum

A tire puncture doesn’t have to disrupt your rental experience significantly. By following these steps, you can manage the situation effectively and ensure your safety and the condition of the rental car. Always stay informed about the terms of your rental booking and maintain open communication with the car owner or GoMore throughout your rental period.