GoMore makes renting a car simple, whether you choose a Keyless rental for convenience or prefer the personal touch of meeting the car owner. Here is a complete guide on how the pickup and return process works for both types of rentals.
Booking confirmation: Once your booking is confirmed, you will receive details on how to access the car through the GoMore app.
Arrive at the car’s location: Use the app to locate the car. You will receive the precise location of the car 30 minutes before the start of your rental.
Unlock the car: Through the GoMore app, you can unlock the car. The keys are found inside the vehicle’s glove compartment.
Inspect the car: Before driving away, inspect the car for any existing damages and report them through the app. Make sure to check the fuel and mileage level as well. Our app will guide you through the entire process.
Park the car: Return the car to the designated drop-off location as per the instructions provided in your booking. Remember to drive well in advance before the end of your rental to avoid any potential late fees for returning the car after the end time of your rental. The car must not be returned more than 500 metres from where it was picked up. As a renter, you must legally park and return the rental car in the designated area with a valid parking licence and ensure it is in a non-time-restricted spot at the end of your rental. If you park the car illegally or in a restricted area, you are responsible for any fines and administrative fees incurred. The owner does not need to verify the car’s parking legality after a Keyless rental.
Lock the car: Use the GoMore app to lock the car once you have parked and ensured that everything is in order. Our app will guide you through the entire return process, making it quick and easy to return the car.
Report any issues: If there were any issues during the rental, such as damages or malfunctions, report these through the app.
Coordinate with the owner: Prior to the pickup, communicate with the owner to confirm the time and place for pickup.
Meet the owner: Arrive at the agreed-upon location on time. The owner will usually meet you there with the car.
Inspect the car: Walk around the car with the owner to inspect for any pre-existing damages. Check the fuel level and take photos for documentation.
Receive the keys: The owner will hand you the keys once everything is checked and agreed upon.
Meet the owner: Return to the agreed-upon location to meet the owner for the car return.
Inspect the car together: Conduct a final walk-around of the car with the owner to ensure there are no new damages.
Hand over the keys: Return the keys to the owner and confirm the end of the rental period.
Be on time: Arriving on time for both pickup and return is crucial, as it respects the owner’s time and ensures you are not rushed during the inspection.
Document everything: Take photos at both pickup and return to document the condition of the car. This can help resolve any disputes that might arise later.
Communicate clearly: Keep the lines of communication open with the car owner. Use the GoMore messaging system to stay in contact and clarify any details about the rental.
By following these guidelines, you can ensure a smooth and enjoyable car rental experience with GoMore, whether you choose a Keyless rental for convenience or prefer to meet the owner in person.
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